IT Support Services

Helpdesk & Incident Management

Dependable and proactive IT Help Desk Services & Support for Your Business

We offer high-quality business IT support desk and remote network monitoring services – every hour of every day.

With our experience and a focus on service excellence, we are committed to making the management of all or parts of your company's IT infrastructure simple, reliable and secure. Our service team is available at any time to handle issues.

Remote Access

Sunrise has all the tools you need to stay connected. Whether accessing your office PC from the road, video conferencing across town, or sharing your screen for remote support from the other side of the world, our tools can help reduce travel costs and downtime by keeping all your people and devices connected. You’ll never need to worry whether your confidential files or sensitive information is at risk when connecting to devices. Private data, private conversations, and private meetings stay that way.

Network Equipment Support

We provide reliable and on-time Network Support services. Any Downtime to your office Network can cause major damage and costs money, so we offer a highly stable network preventative service to minimise system break down and failures. Our services are tailored made to bring performance and expertise together so you'll benefit from the fastest performing network for your budget.

Computer Maintenance

We provide our customers and their businesses with second to none onsite and remote Computer Maintenance Services. At Sunrise Technologies we offer regular maintenance on your IT equipment so it remains running at its optimum performance, leaving you to focus on revenue generating activities. Our Computer Maintenance Services include:

• Servers
• PCs, Notebooks and Workstations
• Hosted VoIP and SIP Phone Systems
• Printer and Print Management
• Software
• User and Systems Administration
• Preventative Tasks
• Data Recovery

Our technicians have the experience and skills maintaining most computer systems and operating systems. We also provide emergency data recovery services and protection from viruses, malware, and other unwanted intrusions so your sensitive information is always secure.

Remote Systems Monitoring, Network Monitoring, Web Monitoring & Managed WIFI

The Sunrise team will not wait for problems to be reported. Our “Remote Monitoring” service connects to our customers devices where they can be monitored for potential problems. If any problem is discovered then our smart software will attempt to rectify the issue. If this software cannot resolve the issue then a ticket describing the exact nature of the issue is automatically logged into our IT Service Desk.

Our service desk team are immediately updated with these Remote Monitoring details showing the precise point of failure. These instant  alerts and details allow us to rectify the issue in much less time than would be possible in the traditional reactive break-fix support model, and often before you and your staff have even noticed that there was a potential problem!